Return & Refund Policy

Products in our policies means the products listed on Moovring.com. Moovring.com sells and ships Products to end-user customers only.

Only product(s) that have been purchased directly from Moovring.com can be returned and refunded under our policy. Product(s) purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Please note: To ensure you find the best fit and receive accurate data and insights from your MOOVRing, we recommend purchasing directly from our website.

Refund Policy

Thank you for your support and interest in our product. In order to ensure your rights and satisfaction, we have formulated the following refund policy.

  1. Prepayment Users prepay $5 on the official website to unlock exclusive offers. This payment is only used for reservation purposes and does not represent a final purchase intention. Users can apply for a refund if they decide not to purchase the product later.

  2. Applying for a Refund If users decide not to purchase the product, they can apply for a refund through the following methods:

    • Send a refund request to our customer service email [hi@moovring.com], and provide the order number and payment voucher associated with the prepayment.
    • Please specify the reason for the refund and your contact information in the refund application, so that we can process your request as soon as possible.

  3. Refund Processing Once we receive the user's refund request, we will process it as soon as possible and refund the amount to the original payment method within 7 working days.

    • The processing time for refunds may vary due to factors such as payment methods and bank processing times. Please be patient.
    • The time for users to receive the refund may depend on the processing speed of the payment institution or bank. We will try our best to ensure prompt refund processing.

  4. Refund Conditions Refunds are only available if the prepayment has not been used to unlock exclusive offers at the time of the refund request.

  5. Contact Us If you have any questions about the refund policy or other issues, please feel free to contact our customer service team. We will be happy to assist you.